Terms of service

Welcome to Lenshouse. By accessing our website and purchasing products from us, you agree to the following terms and conditions.

Please read these Terms of Service carefully before using our website.

General

Lenshouse provides genuine contact lenses and related products for customers within Australia.

By placing an order, you confirm that all information provided is accurate and complete.

Orders

All orders are subject to availability and acceptance.

Lenshouse reserves the right to refuse or cancel any order for any reason, including product availability, pricing errors, or incorrect prescription details.

Prescription Responsibility

Customers are responsible for providing a valid and accurate contact lens prescription.

Lenshouse is not responsible for incorrect prescriptions submitted during checkout.

We reserve the right to verify prescriptions where necessary.

Pricing

All prices listed on our website are in Australian Dollars (AUD) and include GST where applicable.

Prices may change without notice.

Payments

Payments must be made in full at the time of purchase.

We accept secure payment methods through approved payment gateways.

Shipping

Shipping times may vary depending on location and stock availability.

Lenshouse is not responsible for delays caused by third-party delivery services.

Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

Please review our policy before making a purchase.

Product Availability

We make every effort to keep stock information accurate, however some products may become unavailable without notice.

If a product is unavailable after purchase, we will contact you to arrange an alternative, backorder, or refund.

Limitation of Liability

Lenshouse is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Customers should always follow professional advice regarding contact lens wear and care.

Changes to Terms

Lenshouse reserves the right to update these Terms of Service at any time.

Any changes will be posted on this page.

Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Email: support@lenshouse.com.au
Phone: 0404 350 198