Privacy policy
Last updated: June 24, 2026
At Lenshouse, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.
Information We Collect
We may collect the following personal information:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information
- Prescription details
- Order history
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Verify your prescription details
- Provide customer support
- Improve our products and services
- Send order updates and promotional offers
Payment Security
All payments are processed through secure and encrypted payment gateways. Lenshouse does not store your full payment details.
Prescription Information
Prescription details uploaded by customers are securely stored and used only for order verification and fulfilment.
Sharing Your Information
We do not sell, trade, or rent your personal information.
Your information may only be shared with:
- Shipping providers
- Payment providers
- Authorised suppliers when necessary for order fulfilment
Cookies
Our website may use cookies to improve your browsing experience and personalise content.
You can disable cookies through your browser settings.
Data Protection
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us.
Email: support@lenshouse.com.au
Phone: 0404 350 198