Shipping policy
At Lenshouse, we aim to provide fast, reliable, and secure delivery across Australia.
Please review our shipping policy before placing your order.
Processing Time
Most orders are processed within 1–2 business days after payment confirmation.
Orders requiring prescription verification may take additional processing time.
Shipping Times
Estimated delivery times:
- Standard Shipping: 2–7 business days
- Express Shipping: 1–3 business days
Delivery times may vary depending on your location and courier services.
Free Shipping
We offer free standard shipping on orders over $100 within Australia.
Orders below this amount will have shipping fees calculated at checkout.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Prescription Orders
Orders with uploaded prescriptions may require verification before dispatch.
This may affect delivery times.
Delivery Delays
While we aim to dispatch orders quickly, Lenshouse is not responsible for delays caused by courier services, weather conditions, or other circumstances beyond our control.
Incorrect Shipping Details
Customers are responsible for providing accurate shipping information.
Lenshouse is not responsible for delays or lost parcels due to incorrect addresses provided at checkout.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us as soon as possible so we can assist in resolving the issue.
Contact Us
If you have any questions regarding shipping, please contact our support team.
Email: support@lenshouse.com.au
Phone: 0404 350 198